The Zen Room

🛑 PLEASE READ — CANCELLATION & REFUND POLICY 🛑 CANCELLATIONS & RESCHEDULING: All cancellations or rescheduling requests must be made at least 24 hours in advance. Failure to cancel or reschedule within the required timeframe will result in the full service amount being charged NO EXCEPTIONS!!!! While I understand that unexpected things can happen, please remember that your appointment time is reserved exclusively for you. Missed or last-minute appointments could have been offered to another client. This policy is strictly enforced for ALL clients. 🛑 NO REFUNDS: All sales are final once services have been completed. CONCERNS: Any concerns regarding your service must be addressed during your visit or within 24 hours following your appointment. DEPOSITS: All deposits are NON-REFUNDABLE NO EXCEPTIONS. Groupon vouchers are subject to the same cancellation, rescheduling, and non-refundable policies. 🛑 ⚠️ HEAD SPA SERVICE TIME ⚠️ For head spa services, your service time begins the moment you enter the door. This means that restroom use, arriving late, asking questions, or any other time spent before or during your service is included in your scheduled appointment time. ⚠️ Hair drying is also included in your allotted service time. Every minute counts, and all sessions will end at the scheduled appointment time to ensure fairness to every client and to keep the schedule running smoothly. Please arrive prepared and on time so you can enjoy your full experience. 🤎